Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest a Canadian online casino for us to look at? This page explains how to reach the Online Casinos team and what we can and cannot help with.
How to Reach Our Team
Email is the best way to contact us. We read every message that comes in and aim to reply within a couple of working days. If your enquiry relates to a specific casino, bonus, or article on craveonline.ca, mentioning the page or brand name helps us get you a useful answer faster rather than a generic one.
What We Can Help With
- Questions about our reviews — If a rating, comparison table, or write-up on craveonline.ca is unclear, ask us to clarify how we reached that conclusion.
- Corrections — No deposit bonus terms, wagering requirements, and casino offers change often. If you find something that looks out of date, such as an expired promotion or an amended free spins deal, let us know so we can check it.
- Content suggestions — If there is a Canadian gambling site, payment method, or topic you would like us to cover in more depth, we are open to hearing it.
- Partnership enquiries — If you represent a casino brand or an affiliate network and want to discuss coverage on this site, please introduce yourself and explain what you have in mind.
What This Page Is Not For
Online Casinos is an independent comparison and review site, not an operator. We do not hold player accounts, process deposits or withdrawals, and cannot resolve disputes over a bonus, a No Deposit Bonus, or any funds held with a casino. If you have an issue with an actual account, balance, or payout, that has to go through the casino's own support team or, where relevant, the licensing body that regulates them. We are happy to help you understand how a brand's terms generally work, but we cannot act on your behalf with any operator listed here.
Similarly, if gambling has started to feel like a problem for you or someone close to you, please say so in your message. We will point you towards the right support resources rather than treat it as a standard enquiry.
Before You Get in Touch
A few quick checks can save you time:
- If your question is about wagering requirements, maximum cashout limits, or which games count toward a bonus, check the individual casino write-up first — most of these terms are explained beside the offer itself.
- If you are asking about a brand not covered on this site, we may not have researched it and won't be able to comment on its licensing or reliability.
- If you are outside Canada and looking for options elsewhere, note that our recommendations are built around what's available to Canadian players; for readers based in the UK, our page on trusted non GamStop casinos covers a different market entirely.
What Happens After You Send a Message
Every email is read by a real person on our editorial side — we don't rely on automated replies. Depending on the topic, your message may be passed to whoever last worked on the relevant review or comparison table. We aim to respond within two working days, though this can stretch slightly during busier periods.
Why Your Feedback Matters
Rankings and ratings on craveonline.ca are based on ongoing research into bonus terms, game libraries, payment options, and licensing status across Canadian online casinos. Reader feedback is one of the ways we catch changes early, whether that's a No Deposit Bonus being withdrawn, a wagering requirement being adjusted, or a new casino worth adding to the list. If something you've read here doesn't match what you found at a casino, we want to hear about it.